Frequently Asked Questions
Everything you need to know before bringing this home to your cat.
How long does shipping take?
Orders typically arrive within 5–8 business days.
Is it easy to assemble?
Yes — most customers put it together in under 30 minutes with the included tools and instructions.
Will it fit multiple cats?
Yes, it comfortably supports 2–3 cats playing or resting at once.
What if my cat doesn't like it?
We offer a 30-day return window — reach out to our support team and we'll help sort it out.
What materials is it made from?
A sturdy wood frame wrapped in soft plush fabric, with natural sisal rope on the scratching posts.
How much weight can it hold?
Each platform supports up to 22 lbs, with a total structure capacity of 44 lbs.
Does it come with a warranty?
Yes, every order includes a 12-month warranty against manufacturing defects.
Will it scratch my floors?
No — the base has non-slip rubber feet designed to protect hardwood, tile, and laminate floors.
How do I clean it?
Spot clean the plush fabric with a damp cloth and mild soap. Avoid soaking or machine washing.
Do you ship internationally?
Yes, we currently ship to most countries — shipping time and cost are calculated at checkout.